Privacy Policy

Last updated: January 2025

1. Introduction

Syntexa LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.

2. Information We Collect

Account Information

When you create an account, we collect your email address and any profile information you choose to provide (name, age, occupation, interests, personality traits, communication preferences).

Usage Data

We collect information about how you interact with the App, including features used, interactions created, and message suggestions generated.

Message Content

When you use our AI features, we process the messages and context you provide to generate suggestions. This data is used to improve our AI models and provide personalized assistance.

Device Information

We may collect device identifiers, operating system version, and app version for analytics and troubleshooting purposes.

3. How We Use Your Information

We use your information to:

  • Provide and improve our AI communication assistance
  • Personalize your experience based on your profile and history
  • Process payments and manage subscriptions
  • Send important updates about the App
  • Respond to your support requests
  • Analyze usage patterns to improve our services

4. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use Convex for our backend infrastructure, which provides automatic encryption at rest and in transit. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction.

5. Third-Party Services

We use the following third-party services:

  • Google Gemini: For AI-powered message suggestions
  • RevenueCat: For subscription management
  • Convex: For backend infrastructure and data storage
  • Resend: For transactional emails

These services have their own privacy policies governing how they handle your data.

6. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or business purposes.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of marketing communications

To exercise these rights, please contact us at privacy@syntexa.chat.

8. Children's Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: